Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
CUSTOMER SERVICE ADVISOR - FULL TIME, NORTH SHIELDS
SALARY - £7.40-£9.50 PER HOUR DEPENDING ON AGE
Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow and London.
Due to our rapid growth within our Customer Services team, we currently have an exciting opportunity for a number of Customer Service Advisor to join the team at our Head Office. The Customer Service team offers support to our global customer across three channels including live chat, email and phone. Our contact is split with 20% verbal communication and 80% written. We are a customer first focused team who are dedicated to supporting with a wide range of queries from product information to customs clearance, missing deliveries to how to return an order. Due to our global audience, this is a Monday-Sunday role and we offer set working days including one weekend day off each week.
What you'll be doing
What you’ll be able to demonstrate:
Skills and experience
What we can offer you
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success, we want to hear from you.
Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, full-time