Recognised as one of the fastest-growing companies in the UK, it’s an exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

COPY MANAGER – FULL-TIME, WASHINGTON, TYNE AND WEAR

Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow and London.

Managing a team of Copywriters, all of whom are responsible for creating high performing written content to support the sale of END. products online. The successful candidate will work as part of the end-to-end Studio Workflow process. The team crafts engaging, accurate and informative product and brand descriptions as quickly as possible -and in the END. tone of voice to ensure a best-in-class retail experience.

The Copy Manager is responsible for team development and performance, quality levels and ways of working. They supervise and contribute to the copy workflow process, while sub-editing content that’s designed to convert browsers into buyers.

What you’ll be doing:

Key Responsibilities:

  • Manage Copy team performance, budget and day-to-day operations
  • Ensuring that we produce high-quality content for brands and products which are engaging, informative and accurate, aligning with the END. tone of voice
  • Directing the Copy Team to manage their output and achieve targets, with a focus on reducing Key Performance Indicators such relating to processing time (Time to Site) and efficiency (Cost per Style)
  • Defines, communicates and manages the Copy team processes, systems and tools, owning the Copywriting Style Guide as an always evolving document to fit Studio and business needs
  • Ensuring team quality levels and continuous improvements that drive an exceptional customer retail experience, such as
    • Editing and proof-reading Copywriters output
    • Ensuring written content is created with search engine best practices in mind whilst balancing customer needs
    • Conducting and directing on-site audits to ensure copy quality standards
    • Effectively communicating with the Buying team on product and brand information
    • Assisting in the resolution and delegation of appropriate Studio Support queries relating to written content
  • Copy Team planning and forecasting to deliver on agreed targets and business needs
  • Resource managing staff to oversee the team’s plans, schedules, and priorities to efficiently achieve objectives and targets
  • Performance managing Copy staff to create a culture that attracts, retains and rewards people, according to the END. People Management framework
  • Coaching and mentoring Copywriters to provide support and guidance and develop skill sets
  • Reporting and analysis to provide relevant, timely and accurate data to drive performance and decision making
  • Building strong relationships across the business to support team objectives, with particular focus on the Translations team (producing multilingual content) and collaborating with other Studio Team Managers to ensure an efficient and aligned workflow process
  • Creating team training and development plans and leading on team recruitment and onboarding

What you’ll be able to demonstrate:

Skills and experience

  • Experience in a copywriting/content/journalism-related role
  • Team management experience with a proven track record of driving performance in a small to mid-sized team
  • Writing and sub-editing experience, with impeccable language and grammar skills
  • Excellent knowledge of the fashion industry and commercially aware to maximise conversion
  • Excellent understanding and appreciation of the END. customer profiles
  • Experience developing teams and processes (preferably in a Studio-based context) in a controlled and efficient manner, whilst working to tight deadlines
  • High commercial awareness with excellent product knowledge and passion for the fashion industry
  • Excellent communication, presentation and interpersonal skills

What we can offer you:

  • Competitive salary
  • 31 days holiday (including bank holidays and birthday)
  • Company pension scheme
  • Generous staff discount
  • Access to END. Exclusives benefits platform
  • Access to Employee Assistance Programme
  • Opportunities for professional development and career progression
  • Eye-test vouchers
  • Cycle-to-work scheme

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Permanent, full-time