Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
FRONT OF HOUSE RECEPTIONIST/ADMINISTRATOR - PART TIME, TEMPORARY (30 HOURS)
Over the last 20 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, London, Manchester & Milan.
As the face of END., the Front of House plays a crucial role in creating a professional, friendly, and welcoming environment for employees, visitors, and partners. This role is central to the smooth and secure running of our HQ, supporting day-to-day operations while ensuring the highest standards of service.
You will be responsible for managing the Front of House inbox as the first point of contact for employee queries, handling travel bookings, maintaining accurate ordering of supplies, and delivering flexible, responsive administrative support across the business.
What you'll be doing
Key responsibilities
- Welcome all visitors and team members to HQ, monitoring the front door and providing a professional first impression.
- Answer incoming calls in a polite, professional, and timely manner.
- Perform routine reception and administrative tasks to support smooth daily operations.
- Maintain a clean, organised front-of-house environment and communal areas including reception, canteens, and meeting rooms.
- Prepare meeting rooms to a high standard, ensuring cleanliness, working equipment, and refreshments are provided.
- Order and manage stock levels for kitchen, office, and stationery supplies for UK stores, Milan and HQ offices.
- Sort, distribute, and process incoming and outgoing mail and packages.
- Provide administrative support to all departments when required.
- Support the Operations Manager and People Team with administrative tasks and ad-hoc projects.
- Co-ordinate travel bookings for employees as requested.
- Organise promotional display areas for new product launches.
- Communicate professionally on Microsoft Teams and Outlook, maintaining a helpful and positive tone.
- Manage your own company credit card spend, submitting invoices and supporting information to Finance monthly.
- Order and lay out breakfast items daily for HQ employees.
- Always maintain confidentiality and demonstrate a professional, approachable attitude.
What you'll be able to demonstrate
Skills and experience
- Goes the extra mile to deliver exceptional service to both internal and external customers.
- Understands the importance of accuracy and efficiency in supporting wider business operations.
- Tailors approach to meet the specific needs of customers and stakeholders.
- Demonstrates awareness of how their role contributes to END.’s success and culture.
- Constantly looks for ways to improve processes and add value to the business.
- Minimum 2–3 years’ experience in a similar front-of-house or administrative role, ideally within a fast-paced, high-growth environment.
- Strong IT skills are essential, with a good working knowledge of Microsoft Office (including Outlook, Word, and Excel), Microsoft Teams, email systems, and online ordering platforms.
- Confident telephone manner with a warm and welcoming demeanour.
- Excellent verbal and written communication skills with a professional telephone manner and proven experience handling calls.
- Exceptional attention to detail and follow-through, with the ability to focus and remain organised in a busy, interruption-prone environment.
- Strong multitasking and organisational skills; able to prioritise workload independently.
- Discreet and trustworthy when handling confidential information.
- Willingness to jump in and help out other teams and support on wider business projects when required.
- Reliable and punctual, with flexibility to work additional hours on occasion to meet business needs.
- Direct impact on customer experience and team performance through the quality of the tasks performed or services provided.
- Good verbal and written communication with colleagues and/or customers.
- A valid driving license and access to own transport (desirable).
- Level 3, A level or equivalent work experience .
What we can offer you;
- 28 days holiday (including bank holidays)
- Birthday day off.
- Company pension scheme.
- Generous staff discount.
- Access to Employee Assistance Programme.
- Registered access to Healthcare Benefits provider.
- Opportunities for professional development and career progression.
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success we want to hear from you.
Type of employment: Temporary, part-time