Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

SUPERVISOR– FULL-TIME, MILAN

END. provides by far the widest range of menswear fashion available anywhere in the world, which allows customers to express their style and individuality. The diverse range offered makes END. a truly unique buying experience. The END. buying team travels the globe sourcing product with provenance, innovation and creativity, creating a unique selling point ahead of their competitors. The company has developed a loyal customer base since they started, and through its exclusive collaborations, online platform, mobile app, and physical stores, continue to be one of the leaders in the market they operate.

END. currently has four bricks and mortar stores in the UK with a fifth opening in Manchester in Summer 2022. The Milan Flagship Retail Store will be our first store outside of the UK, which makes this one of our most exciting ventures to date. Our Milan operation will span 2 floors representing stalwart brands from our 450+ brand portfolio, including womenswear and lifestyle.

Exceptional service is the norm alongside second to none brand expertise. The Supervisor we are searching for is looking for the next step in their career, someone who lives and breathes retail and relishes in the fast paced ever changing environment of sales. We need a candidate who covers all bases; a salesperson, a motivator, a leader, a brand expert and a shrewd decision maker capable of leading this store to success.

Reporting to the Store Manager and working within a watertight group of co-managers, you will be part of an inspirational team who settle for nothing less than the absolute best. Come to us with high standards and big ideas and become part of a ground-breaking retail set up.

What you'll be doing:
Key responsibilities

  • You will personally drive sales offering exceptional customer service and building a personal client list.
  • You will supervise and service drive the sales team working with them to achieve sales targets.
  • You will lead the team in excellence of service through outwardly displaying exemplary service techniques.
  • You will deputise for the Manager and Assistant Managers in their absence in all aspects of their role.
  • You will be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
  • You will support the Management team in training to ensure all staff are equipped with knowledge relevant to the industry and the specific product END. represents.
  • You will have a constant awareness of security issues at all times.
  • You will identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
  • You will ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
  • You will maintain workplace safety and provide a healthy environment for staff and customers.

What you'll be able to demonstrate:
Skills and experience

  • It is imperative that you are a brand ambassador for END. with impeccable personal presentation.
  • You should have ambition within the Retail function – we want to develop you within our business.
  • You should be prepared and energised to put in the necessary effort to help make the business a success.
  • You must have a genuine love for your work and the industry you are in.
  • You must be charismatic with an energy that entices people.
  • You should be able to demonstrate excellent written and verbal communication skills
  • Fluent in English and Italian
  • Competitive salary

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Type of employment: Permanent, full-time

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