Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

CUSTOMER CARE AMBASSADOR - FULL TIME, NORTH SHIELDS
SALARY - £7.40-£9.25 PER HOUR DEPENDING ON AGE

Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow and London.

Due to our rapid growth within our Customer Services team, we currently have an exciting opportunity for a number of Customer Care Ambassadors to join the team at our Head Office. The Customer Service team offers support to our global customer across three channels including phones, emails and Live Chat. We are a customer first focused team who are dedicated to supporting with a wide range of queries from product information to customs clearance, missing deliveries to how to return an order. The role offers the opportunity to gain a true insight into the business and the chance to work collaboratively with other departments to continuously improve our customers’ END. journey. Within the role you can expect an in-depth training plan for your first 4 weeks and to develop skills in problem solving, organisation and exceptional communication. We offer 6-month performance development reviews, daily live performance updates and one to one support from our Team Leaders.

What you'll be doing

Key responsibilities

  • Working positively and collaboratively as part of a team within Customer Service and across the wider business.
  • You’ll be the voice of END., connecting with our customers through phones, email and live chat and be dedicated to ensuring every END. customer’s experience is a great one.
  • You’ll take ownership for each of your queries, working efficiently, keeping it accurate and offering solutions.
  • You’ll be committed to meeting individual and department KPIs, always striving for excellence.
  • You’ll be adaptable to working in a fast-paced environment and ready to take on the next challenge.
  • You’ll be communicating to colleagues throughout the business and our external partners, maintaining exceptional standards throughout.

What you’ll be able to demonstrate:

Skills and experience

  • You’ll be a positive, team player with a can-do attitude. Driven by success and motivated by challenges.
  • Previous experience in a Customer Service environment is essential.
  • Pro-active in developing effective relationships with END. customers, ensuring every customer experience is a great one.
  • Excellent communicator, in both a written and verbal capacity. Skilled in the ability to recognise and adapt to individual customer needs.
  • Exceptional organisational skills and ability to multi-task while under pressure. You’ll have an eye for detail and the determination to problem solve and offer solutions.
  • Passionate about END. and our core values.
  • Effective time management skills, discretion and confidentiality.

What we can offer you

  • Competitive salary
  • 28 days holiday (including bank holidays)
  • Company pension scheme
  • Generous staff discount
  • Access to END. Exclusives benefits platform
  • Access to Employee Assistance Programme
  • Opportunities for professional development and career progression
  • Eye-test vouchers
  • Cycle-to-work scheme

    Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

    If you have what it takes to be part of our future success, we want to hear from you.

    Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

    Type of employment: Permanent, full-time (42.5 hours per week)