Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
PEOPLE ADVISOR - SYSTEMS & ANALYTICS – FULL-TIME, WASHINGTON
Over the last 18 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.
We currently have an exciting opportunity in our People Team for a People Advisor. The Systems & Analytics Advisor will have ownership for the successful implementation, maintenance and output of the People (HRIS) Systems. This role serves as a technical point-of contact supporting the HR system needs of the business. Working closely with the People team and key stakeholders across the business to ensure data accuracy integrity, testing of system changes, report writing and running/analysing data flows for process improvement opportunities. The role will be responsible for auditing and reviewing internal processes to ensure we have the system functionality that supports our teams and drives efficiencies. The role also supports system upgrades, testing and other technical projects as assigned.
As a People Advisor you will also coach, influence and support our managers to deliver an exceptional experience for all of our people at each stage of the employee life cycle. You will support leaders to create an environment where people are proud to work for us, are inspired to deliver great services to our customers and each other, and where contribution is recognised. Help to embed the values and behaviours that make END. a great place to work and identify and develop people’s skills, talents and potential to enable them to grow personally and thrive at work.
What you’ll be doing:
Key responsibilities
Systems & Analytics
- Updating and maintaining the people data to enable access to company platforms
- Data management, monitoring quality and cleansing as needed
- Partner with the People team and key stakeholders across the business to support BAU activities as well as driving improvements through data driven decision making
- Creating and sustaining workflows and rules within the systems
- Implement all upgrades and changes for the HR function as required
- Maintain an understanding of legislative requirements to meet our legal obligations
- Preparing and sharing reports and dashboards
- Access management and role set up within any People Systems
- Implement new systems as required
- Pro actively seek ways to improve the way we use systems/processes
- People team SME for any other systems across the business where the People team have requirement
- Provide cross-functional support during pay period closure deadlines, ensuring colleagues are onboarded and paid correctly
Employee Relations
- Collaborate closely with managers to understand their people related needs, provide guidance on best practice and support them in fostering a positive and engaging work environment.
- Coach and train managers to develop the capability and confidence to handle all employee relations situations effectively and consistently and wherever possible resolve matters informally.
- Act as a trusted advisor to managers in handling complex absence, disciplinary and grievance issues, conflict resolution, and ensuring a fair and inclusive workplace.
- Review all employee relations matters to identify key learning points and any action as appropriate.
- Support and coach managers with performance related matters ensuring any issues are managed effectively and development and performance improvement plans are in place.
- Provide advice and guidance to line managers on employment legislation and company policies.
- Ensure effective implementation of new or revised procedures and policies and provide support and training to managers as required.
- Pro-actively contribute to the development of people projects and initiatives to improve the people experience and increase employee engagement.
What you’ll be able to demonstrate:
Skills and experience
- A technical ‘expert’ with an in-depth knowledge and understanding of HR systems and metrics.
- Comprehensive understanding of the function and how this contributes to achieving the overall business objectives.
- Establishes own milestones and deadlines, team objectives and delegates responsibilities.
- Strong analytical skills as well as evaluative judgement based on the analysis of factual and qualitative information in complex situations.
- Looks to remove complexity where possible to focus on priorities.
- Expert in their professional area and applies this knowledge to the activities of the Company to continuously raise the bar.
- Has significant impact on the function’s overall direction and performance which has a direct impact on the overall Company performance.
- Develops strong partnerships internally and externally to positively impact the customer.
- Good understanding of procedures and concepts within own role and how this inter-relates with other roles to deliver outputs.
- Up to date with developments in their technical or professional area of expertise.
- Plans, schedules and monitors work to meet deadlines and other requirements (financial, legislative etc.).
- Selects the appropriate methods, tools and applications.
- Typically resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Uses discretion in identifying and resolving complex problems and looks to remove complexity where possible to focus on priorities.
- Requires good analytical skills as well as evaluative judgement based on the analysis of factual and qualitative information to continuously raise the bar.
- Develops strong partnerships internally and externally to positively impact the customer.
- Sound communication and diplomacy skills to enable the exchange of complex information.
- Able to present complex technical information to a non-technical audience.
- Qualified to or working towards Level 5 CIPD.
What we can offer you
- Competitive salary
- 31 days holiday (including bank holidays and birthday)
- Access to END. Exclusives benefits platform
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Company pension scheme
- Generous staff discount
- Opportunities for professional development and career progression
- Cycle-to-work scheme
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success, we want to hear from you.
Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, full-time