Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
CUSTOMER ORDER RETURNS COORDINATOR - FULL TIME, WASHINGTON, UK
Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary clothing and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational menswear companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow and London.
We currently have an exciting opportunity within our Returns Team for a Returns Co-Ordinator. The Returns Team processes customer returned orders and any associated products, providing the outcome that the customer requires. The Returns Team also work closely with the Studio team to return items to stock once they have been photographed.
What you'll be doing
Key responsibilities
- Receiving customer order returns and unpacking them, carrying out a reconcile on the returned goods and any enclosed return paperwork.
- To inspect all returned goods and ensure they have been returned correctly and in accordance to our terms and conditions.
- Taking returned goods and putting them back accurately into defined locations within our fulfilment centre.
- Exceptional housekeeping and preparation of work areas to ensure efficiencies and productivity throughout your working shift.
- Prioritizing workload to meet business requirement based on daily workflow priorities.
- Processing customer returned orders as efficiently as possible to meet individual and team targets, always ensuring accuracy.
- General housekeeping duties within the returns department and fulfilment centre in general to ensure health and safety standards are upheld.
What you'll be able to demonstrate
Skills and experience
- You are customer focused and will do what you can to ensure the best service is delivered to all customers.
- You demonstrate a positive, can-do attitude and can work under pressure to challenging deadlines to achieve individual and team targets.
- You have exceptional attention to detail and are tidy, organized and efficient.
- You are a strong team member who works well with other people to achieve great outcomes.
- You are reliable and have an excellent track record for time keeping and attendance and can be flexible to work on a rotational shift pattern.
- You are passionate about doing a great job and take personal ownership for achieving your targets.
- You can work in fast-paced environment which involves light physical work including lifting and stretching.
What we can offer you
- Competitive salary
- 29 days holiday (including bank holidays and birthday)
- Company pension scheme
- Generous staff discount
- Access to END. Exclusives benefits platform
- Access to Employee Assistance Programme
- Opportunities for professional development and career progression
- Eye-test vouchers
- Free onsite parking
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success, we want to hear from you.
Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, full time