Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

D365 OPERATIONS LEAD – FULL-TIME, WASHINGTON

Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel, and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational retail companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in around the country.

We currently have an exciting opportunity in our IT Operations department for a D365 Operations Lead. The successful person will Lead a team of Functional Consultants to provide support on the D365 Platform and associated integrations. This includes incident management, training and testing of upgrades and enhancements.

What you’ll be doing:

Key responsibilities

  • Manage and grow our team of in-house ERP experts who are responsible for incident management, end user education and testing activities.
  • Liaise with key business contacts to ensure support is effective
  • Provide insight and guidance on best practices and workflows
  • Own and manage manual and automated testing workstreams
  • Prioritise tasks in line with business objectives
  • Work alongside the ERP Lead to support ongoing development and project work
  • Work closely with 3rd party vendors to ensure successful integrations
  • Ensure we are writing good quality documentation
  • Be able and willing to bring new ideas to the table

What you’ll be able to demonstrate:

Skills and experience

  • Extensive People Management experience
  • Proven experience of working with D365 across multiple functions
  • Able to build strong stakeholder relationships across the organisation
  • Manages Major Incidents proving clear communication to users affected
  • Awareness of application Regression, Smoke and User Acceptance testing processes
  • A technical understanding of 3rd party integrations and APIs

What we can offer you

  • Competitive salary
  • 34 days holiday (including bank holidays and your birthday)
  • Company pension scheme
  • Generous staff discount
  • Access to END. Exclusives benefits platform
  • Access to Employee Assistance Programme
  • Registered access to Healthcare Benefits provider
  • Opportunities for professional development and career progression
  • Eye-test vouchers
  • Cycle-to-work scheme
  • Free Onsite parking

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Permanent, full-time