Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.


Over the last 18 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow and London.

The END. Store on Grey Street has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region. In addition to this we have also garnered a reputation for providing an excellence of service not to be found anywhere else on the high street. We are now looking for an operationally focussed, customer service obsessed leader to take this store to the next level.

The manager we are looking for is looking for the next step in their career, someone who lives and breathes retail and relishes in the fast paced ever changing environment of sales and events. We need a manager who covers all bases; a salesperson, a motivator, a leader, a brand expert and a shrewd decision maker capable of leading this store to success.

Reporting to the Retail Operations Manager and working within a watertight team of co-managers, you will be part of an inspirational team who settle for nothing less than the absolute best. Come to us with high standards and big ideas and become part of this ground-breaking Retail Team.

What you’ll be doing:

Key responsibilities

  • You will be responsible for inspiring and exciting your audience – staff and customers alike.
  • You will be responsible for relationship building to develop partnerships that will increase turnover. Whether this be with staff, customers or external associates.
  • You will be responsible for leading a large and diverse team using a developed and mature approach to people management
  • You will be responsible for recognising, recruiting and developing talented individuals for advancement and growth within and beyond the store environment.
  • You will be comfortable in driving business growth through the development of new ideas and creative solutions based on the thorough analysis of KPI performance.
  • You will be engaged and up to date with external influences i.e. media, popular culture, local community and industry trends. You will use this knowledge to maximise marketing and sales opportunities by ensuring the store remains commercial to the market place.
  • You will be working in partnership with Merchandising as well as warehouse and stock control teams to provide feedback on product, request product, and implement action plans to increase turnover and profitability driven by product.
  • Ensure that the store image is in line with business standards by conducting floor walks on a daily basis to maintain awareness of product and merchandising standards, ensure the team are utilising floor plans, replenishing stock and following VM guidelines.
  • Regularly review and monitor security measures for cash and inventory control.
  • Maintain workplace safety and provide a healthy environment for staff and customers.
  • Prepare weekly reporting for stakeholders, including figures, snapshot of trade, highlights, lowlights and any suggestions to improve the business.
  • Financial accountability managing wage to sales budget, shrinkage and revenue.

What you’ll be able to demonstrate:

Skills and experience

  • You must be charismatic with an energy that displays confidence and authority.
  • You must have sales experience with brands directly relevant to the industry in which END. is positioned.
  • You must have extensive management experience in a service and sales led retail environment.
  • You must have an entrepreneurial, ‘can do’ self-starting outlook
  • You should be able to demonstrate excellent written and verbal communication skills
  • You must be highly organised and adaptable, methodical in approach from implementation to follow through.

What we can offer you

  • 34 days holiday (including bank holidays and birthday)
  • Company pension scheme
  • Generous staff discount
  • Access to Employee Assistance Programme
  • Health Cash Plan
  • Eye-test vouchers
  • Cycle-to-work scheme

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Permanent, full-time