Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

RETURNS CO-ORDINATOR - FULL TIME, WASHINGTON

Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary menswear and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational menswear companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow and London.

We currently have an exciting opportunity in our Customer Services department in the Returns team for a Returns Co-Ordinator. The Returns team processes products returned by the customer and provides the outcome that the customer requires. they also work closely with the Studio team to return items to stock once they have been photographed for launch.

What you'll be doing:
Key Responsibilities

  • Processing customer returns as efficiently as possible to meet individual and team targets and ensuring accuracy.
  • To inspect all returned goods and ensure they have been returned correctly and in accordance to our terms and conditions.
  • Managing and accurately putting away returned stock within our fulfilment centre.
  • To deal with customer requests in an enthusiastic and friendly manner.
  • To manage customer accounts effectively.
  • General housekeeping duties in the fulfilment centre to ensure Health & Safety standards are met at all times.
  • Exceptional housekeeping and preparation of work area to ensure efficiencies and productivity throughout your working shift.
  • To work collaboratively with other departments when required.

    What you'll be able to demonstrate:

    Skills and experience

    • You are customer focused and will do what you can to ensure the best service is delivered to all customers.
    • You demonstrate a positive, can-do attitude and can work under pressure to challenging deadlines in order to achieve individual and team targets.
    • You have exceptional attention to detail and are tidy, organised and efficient.
    • You are a strong team member who works well with other people to achieve great outcomes.
    • You are reliable and have an excellent track record for time keeping and attendance and are able to be flexible to work on a rotational shift pattern.
    • You are passionate about doing a great job and take personal ownership for achieving your targets.
    • You are able to work in fast-paced environment which involves light physical work including lifting and stretching.

    What we can offer you

    • Generous staff discount and staff sales
    • 28 days holidays (including bank holidays)
    • Company pension scheme
    • Opportunities for professional development and career progression
    • Cycle-to-work scheme
    • Eye-test vouchers

    Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

    If you have what it takes to be part of our future success we want to hear from you.

    Type of employment: Permanent, full-time