Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

SOCIAL MEDIA ENGAGEMENT COORDINATOR - FULL TIME, WASHINGTON, UK

Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary menswear and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational menswear companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow and London.

We currently have an exciting opportunity in our Marketing team for a Social Media Engagement Coordinator. END. is a global destination for pinnacle products from over 500 leading brands and designers. This is an exciting opportunity for a talented Social Media Engagement Coordinator to join END. The successful candidate will report into the Social Media Manager and will be an integral part of our small but highly focused Marketing Team.

With a social audience of over 3 million followers, our social channels are the digital window space to our brand. With this in mind, you will play a key role in supporting the growth of our social platforms by building a community of brand advocates, with the aim of sustaining high follower engagement, brand interest and affinity. You will be incredibly passionate about all things social media and fashion related, have exceptional copywriting skills, and have a flair for identifying community engagement opportunities.

Our dream candidate is someone who thinks big and is constantly bringing new ideas to the table. A trendsetter who is passionate about the END. brand and truly immersed in the industry we live and breathe.

If this sounds like you, we’d love to talk!

What you'll be doing:

Key responsibilities

  • Become an ambassador of the END. brand, embracing our culture and adopting our tone of voice within every social interaction you deliver
  • Be actively involved in the Social Media team’s ideation and conceptualisation process, identifying opportunities for community engagement across our content plan.
  • Monitor and manage our social media accounts and actively seek out conversations happening on social for relevant information and opportunities to engage
  • Liaise closely with our Customer Service team to deliver timely and effective responses, escalating customer complaints to the relevant person for resolution
  • Manage high levels of inbound conversations, crafting responses that are creative, witty and professional yet helpful and on-brand at all times
  • Be highly focussed on delighting customers, building a community of END. fans, inspiring loyalty and increasing positive sentiment on each social channel
  • Identifying and engaging with superfans and social media influencers, building relationships and reporting back on relevant contacts for influencer outreach activity
  • Manage content publishing & crafting world-class captions for our posts across our social platforms, using our post scheduling tool. Your spelling and grammar will be consistently excellent.
  • Lead shoppable function to monetise Instagram via Tap-To-Shop and swipe ups to endclothing.com, maintaining and optimising our Instagram Catalogue for the best user experience.
  • Working closely with the Social Media Manager to report back insights such as inbound contacts, response times, sentiment and more.


    What you'll be able to demonstrate:

    Skills and experience

    • Excellent written and verbal skills
    • A solid understanding of the social media platforms we use, particularly in relation to audience behaviour and trends.
    • An awareness of our industry and influencers and/or Key Opinion Leaders in that space
    • Experience using social listening / scheduling tools is preferred but not essential
    • Unparalleled attention to detail; image and copy accuracy with engaging written English
    • An existing affinity for END. and the brands we sell
    • Maintain a positive, can-do attitude even when things get tough
    • Originality and creativity
    • Awareness of social media platforms and their functionality


      What we can offer you

      • Competitive salary
      • Generous staff discount and staff sales
      • 28 days holiday including bank holidays
      • Team social events paid for through our Rewards Fund
      • Company pension scheme
      • Opportunities for professional development and career progression
      • Cycle-to-work scheme
      • Eye-test vouchers

      Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

      If you have what it takes to be part of our future success, we want to hear from you.

      Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

      Type of employment: Permanent, full-time

      Working hours: Normal working hours will be 5 days a week, 42.5hrs a week