Recognised as one of the fastest growing companies in the UK, it’s a really exciting time to be joining END.. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

HEAD OF STUDIO AND CONTENT OPERATIONS – FULL TIME, NORTH EAST UK

Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary menswear and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational menswear companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow and London.

We currently have an exciting opportunity in our Studio and Content Operations department for a Head of Studio and Content operations. Leading a growing team, the successful candidate will support the further department of the department, through managing and developing the team; and improving operations, systems and processes to enhance efficiency, scalability and optimise outputs. Reporting into the Executive Leadership, the successful person will manage all aspects of END.’s digital product journey and range, which spans apparel, footwear and accessories, homeware, grooming and beyond.

The role will lead our team of around 100 people across: the photography studio, product sizing and quality control, image editing, copywriting, models & styling, and online visual merchandising. The department is responsible for publishing all products online, in a high quality and timely manner, with over 1,500 products added to our website each week.

This highly operational department also has a creative edge and the team plays a key role in attracting over 10 million visitors per month. As a key custodian of the END. brand, the successful candidate must be passionate about producing high quality, engaging, user-friendly and exciting experiences for our customers

What you’ll be doing:

Key responsibilities

  • Full ownership and responsibility for the digital product pipeline.
  • Recruitment, training, development and performance management of the department to create a great place to work.
  • Delivering strategic and operational KPIs to support company growth targets and to deliver more than 1,500 published products per week.
  • Driving SLAs to reduce time from products arriving at our warehouse to being published online.
  • Continual improvement of the digital product workflow and systems to improve efficiency, reduce costs and support scalability.
  • Delivering high quality outputs to provide an exceptional customer experience.
  • Ensuring the creative output is of the highest standard to match the END. brand.
  • Ownership of department budget and targets.
  • Leading change and innovation within a fast-paced environment.

What you’ll be able to demonstrate:

Skills and experience

  • A collaborative, innovative and proactive senior leader. A highly motivated operational expert with experience of leading a large team and who could develop the department to cultivate a best-in-class operation.
  • A senior leader, with extensive experience of leading fast paced operational and creative teams within e-commerce at scale (preferably in fashion or retail).
  • Degree educated and/or equivalent work experience.
  • Proven experience of considered decision making, blending knowledge, intelligence and an understanding of people. Openness and honesty with the ability to express thoughts candidly and collaboratively.
  • Ability to think laterally, innovatively and work collaboratively with teams across the business.
  • Proven track record of implementing continuous improvement to enhance performance and deliver cost savings. Experience of designing and implementing efficient workflows to support and enable growth.
  • Ability to deliver innovations in operations, systems and processes to enhance the customer proposition.
  • Strong grasp of core business functions; IT, e-commerce, retail and operational workflows as well as understanding and developing infrastructure requirements.
  • Results focused, commercial, self-motivated and proactive self-starter.
  • Excellent organisational skills and an ability to communicate effectively at all levels.

What we can offer you

  • Competitive salary
  • 25 days holiday plus 8 bank holidays
  • Company pension scheme
  • Generous staff discount
  • Team social events paid for through our Rewards Fund
  • Eye-test vouchers
  • Cycle-to-work scheme

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Permanent, full-time

Normal working hours: Your standard working hours will be 42.5 hours per week, normally Monday-Friday

Closing date for applications: August 2020