Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
CUSTOMER SERVICE ADVISOR - FULL TIME, NORTH SHIELDS
Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary menswear and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational menswear companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow and London.
Due to our rapid growth within our Customer Services team, we currently have an exciting opportunity for a number of Customer Service Advisors to join the team at our Head Office.
What you'll be doing
Key responsibilities
- To handle from our online customers in a timely manner through various available platforms including phone, email, live chat ensuring consistent and efficient service
- To provide customers with a satisfactory resolution to any issues they may encounter during the order and delivery processes.
- To be pro-active in pushing sales within the department, achieving both individual and team sales targets.
- To be committed to meet KPIs and continuously improve quality standards of customer service.
- To respond promptly and efficiently to any suspected fraudulent activity
What you’ll be able to demonstrate:
Skills and experience
- Previous experience in a Customer Service environment is essential
- Pro-active approach in developing effective relationships with END. customers to ensure excellence and high-quality standards are sustained throughout the whole customer care process
- Strong written and verbal communications skills
- Impeccable attention to detail, follow-through and ability to focus in an energetic and dynamic environment
- It is essential that you understand the importance of meeting deadlines and can work under pressure in a fast-paced environment.
- Excellent organisational skills and ability to multi-task a number of conflicting priorities
- Ability to adapt different approaches when communicating with customers
- Fashion-focused and trend aware with keen interest in brands END. works with
- Effective time management skills Discretion and confidentiality
- Strong problem-solving skills – you should be confident in answering customer queries and providing solutions in a timely and positive manner
What we can offer you
- Competitive salary
- 28 days holiday (including bank holidays)
- Company pension scheme
- Generous staff discount
- Team social events paid for through our Rewards Fund
- Eye-test vouchers
- Cycle-to-work scheme
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success, we want to hear from you.
Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, full-time
Normal working hours: Your standard working hours will be an average of 42.5 hours per week
Closing date for applications: December 2020, although this vacancy might close earlier due to the volume of applications