Recognised as one of the most innovative Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
STORE SERVICE ADVISOR - MANDARIN SPEAKING - FULL-TIME, MILAN
END. provides by far the widest range of menswear fashion available anywhere in the world, which allows customers to express their style and individuality. The diverse range offered makes END. a truly unique buying experience. The END. buying team travels the globe sourcing product with provenance, innovation and creativity, creating a unique selling point ahead of their competitors. The company has developed a loyal customer base since they started, and through its exclusive collaborations, online platform, mobile app, and physical stores, continue to be one of the leaders in the market they operate.
END. currently has five bricks and mortar stores in the UK. The Milan Flagship Retail Store will be our first store outside of the UK, which makes this one of our most exciting ventures to date. Our Milan operation will span 2 floors representing stalwart brands from our 450+ brand portfolio, including womenswear and lifestyle.
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.
You will be part of an inspirational team who settle for nothing less than the absolute best. Come to us with high standards and big ideas and become part of a ground-breaking retail set up.
What you'll be doing:
Key responsibilities
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
What you'll be able to demonstrate:
Skills and experience
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal Italian and Mandarin communication skills.
- English speaking is desired but not essential.
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success we want to hear from you.
Type of employment: Permanent, full-time