CASHIER - PART-TIME - SOHO, LONDON
Who We Are:
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture.
Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.
At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.
As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success.
The END. Store in Soho has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region. In addition to this we have also garnered a reputation for providing an excellence of service not to be found anywhere else on the high street.
We currently have an exciting opportunity in our Retail Team for a Part-Time Cashier. The cashier is responsible for the final moments of the customer’s experience in an END. store. They should be closing sales in a friendly and courteous way, in keeping with END. Service Guideline, resolving customer queries and answering questions.
Here’s a breakdown of what you’ll be doing:
- Support the sales team in its combined efforts to maximise sales and heighten Company profile by outwardly displaying exemplary service techniques to reflect the performance of the sales advisors.
- Handle all transactions with customers using the EPOS system by scanning goods and collecting payment.
- Promote add on sales and cross selling.
- Promote Tax free shopping.
- Resolve customer complaints, guide customers and provide relevant information.
- Maintain a clean and tidy cash desk area.
- Wrap and bag purchases in line with END. company standards.
- Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- Maintain an awareness of product and merchandising standards.
- Support stock replenishment.
- Share your knowledge of the product we sell and the industry within which we work with our customer base.
- You will adhere to Company policies and procedures.
Who we’re looking for:
- Tasks are routine and specific to the work of the team. Works within clearly defined processes and with direct supervision. Requires assistance when dealing with unexpected problems.
- Awareness that the tasks performed relate to the work of others within the team/department. Understands importance of working within team to achieve excellent results.
- Follows established processes and procedures. Works to clearly defined priorities and deadlines. Performs routine activities in a structured environment. No or limited autonomy or decision making required.
- The job has limited but direct and measurable impact on customer experience. The quality of the work produced will reflect on the performance and effectiveness of the team as a whole.
- Clear verbal and written communication skills and common courtesy.
Besides a competitive salary and an engaging and inclusive work place we can offer you:
- 28 days holiday pro rata (including bank holidays)
- Holiday trading (Buy or sell 3 days)
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- Minimum of 4 hours per week - Monday to Sunday
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success, we want to hear from you.
Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, Part-time