END. is a contemporary menswear and womenswear retailer that combines the best of luxury fashion and emerging designers with the most exclusive sport and streetwear. END. have leveraged brand trust and consumer engagement to build credibility with brands and set up unique collaborations and exclusive designs. Bringing a highly curated selection of more than 450 brands under one roof online and within our stores, END. showcases an unrivalled range of global luxury.


END. provides by far the widest range of menswear fashion available anywhere in the world, which allows customers to express their style and individuality. The diverse range offered makes END. a truly unique buying experience. The END. buying team travels the globe sourcing product with provenance, innovation and creativity, creating a unique selling point ahead of their competitors. The company has developed a loyal customer base since they started, and through its exclusive collaborations, online platform, mobile app, and physical stores, continue to be one of the leaders in the market they operate.

END. currently has four bricks and mortar stores in the UK with a fifth opening in Manchester in Summer 2022. The Milan Flagship Retail Store will be our first store outside of the UK, which makes this one of our most exciting ventures to date. Our Milan operation will span 2 floors representing stalwart brands from our 450+ brand portfolio, including womenswear and lifestyle. The Customer Experience Manager we are looking for must be accustomed to aiming higher than the rest, an ambitious and energetic individual who loves problem solving, motivating and developing a large diverse team while unconditionally supporting a dynamic and forward-thinking Store Manager.

Reporting to the Store Manager and working within a watertight group of co-managers, you will be part of an inspirational team who settle for nothing less than the absolute best. Come to us with high standards and big ideas and become part of a ground-breaking retail set up.

What you'll be doing:

Key responsibilities:

  • You will work positively with the Operations Manager, collaborating as a team to support the Store Manager in driving store performance.
  • You will assist the Store Manager in the operating manner of their choice, exhibiting continuity in all operations.
  • You will be positioned to assist with and take over full managerial tasks as necessary.
  • You will ensure the full team is equipped with knowledge relevant to the industry and the specific product END. represents.
  • You will be support leading a large and diverse team using a developed and mature approach to people management
  • You will lead the team in excellence of service through outwardly displaying exemplary service techniques.
  • You will share responsibility for recognising, recruiting and developing talented individuals for advancement and growth within and beyond the store environment.
  • You will drive the store sales through personally and effectively motivating the team to achieve and exceed set budgets and sales targets.
  • You will identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
  • You will ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
  • You will have financial accountability in supporting the Store manager in managing wage to sales budget, shrinkage and revenue.
  • You will maintain workplace safety and provide a healthy environment for staff and customers.

What you'll be able to demonstrate:

Skills and experience:

  • Fluent in English and Italian
  • You must be charismatic with an energy that displays confidence and authority.
  • You must have a genuine love and passion for the industry we are immersed in.
  • You must have ambition within the retail function, we want to develop you into a successful Store Manager.
  • You must have management experience in a service and sales led retail environment.
  • You must be able to demonstrate excellent written and verbal communication skills.
  • You must be highly organised and adaptable, methodical in approach from implementation to follow through.

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.