Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

Over the last 19 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow. London, Manchester and Milan.

The Import/Export Coordinator will be responsible for overseeing the import/export process, managing documentation, coordinating with various stakeholders including customs authorities, carriers, and retail partners to ensure timely delivery of goods. The ideal candidate will have a strong understanding of customs procedures, experience in retail logistics, and exceptional organisational skills.

What you’ll be doing:

Key responsibilities

  • Coordinate and manage import/export activities, including documentation, customs clearance, and transportation arrangements.
  • Ensure compliance with international trade regulations and customs requirements, staying updated on changes in regulations and implementing necessary adjustments.
  • Collaborate with internal teams, suppliers, and freight forwarders to plan and execute efficient import/export operations.
  • Maintain accurate records of shipments, including invoices, packing lists, and customs documentation.
  • Communicate effectively with customs authorities to resolve any issues or delays in clearance processes.
  • Monitor and track shipments to ensure on-time delivery, proactively addressing any potential delays or disruptions.
  • Provide support to retail partners regarding import/export requirements and logistics coordination.
  • Identify opportunities to streamline processes and reduce costs in the import/export supply chain.
  • Handle inquiries and requests related to import/export activities from internal and external stakeholders.
  • Assist in the development and implementation of import/export policies and procedures to enhance efficiency and compliance.
  • Ensure exported products are restricted to relevant markets where necessary.
  • Accurate classification of goods using the Harmonised Tariff System.
  • Provide clear and concise Import Clearance Instructions to Carriers.
  • Undertake regular audits of supplementary declarations, ensuring 100% compliance with all customs formalities.
  • Preparation of information and reporting for management.

Skills and experience

  • Bachelor's degree in Business, Logistics, Supply Chain Management, or related field.
  • Proven experience working as an Import/Export Coordinator or similar role, preferably in the retail industry.
  • Knowledge of customs regulations and procedures, with experience in customs clearance processes.
  • Sound understanding of bonded warehouse customs procedures (desirable)
  • Strong understanding of international trade documentation, including commercial invoices, bills of lading, and certificates of origin.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
  • Proficiency in using import/export management software and MS Office applications.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to work under pressure and meet tight deadlines in a fast-paced environment.
  • Flexibility to adapt to changing priorities and business needs.
  • Qualification in Customs/compliance (desirable).

What we can offer you

  • Generous staff discount and staff sales
  • 29 days holidays (including bank holidays and birthday)
  • Access to Employee Assistance Programme
  • Company pension scheme
  • Opportunities for professional development and career progression
  • Free on-site parking

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Type of employment: Permanent, full-time